I had never heard of it before and thought I would see what was all available on it.
Supported: Multi-platform remote control Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).This morning while wasting some time before the baby’s doctor appointment I was browsing around on Microsoft Connect. Receive alerts indicating attention needed. Supported: Monitoring and Alerts Monitor CPU usage, memory utilization to proactively address issues. Supported: Annotations Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas. Supported: Session record Ability to record session for training purposes. Supported: Centralized management dashboard Dashboard to facilitate management of users, permissions, licenses etc. Supported: Remote Active Directory® management Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc. without having to initiate remote control. Supported: Remote management of servers & workstations Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. Supported: Initiate remote control from mobile Mobile application for remote controlling computers from mobile device (iOS, Android). Supported: Over-the-Internet remote session Establish secure remote connection with computers outside the network firewall. Supported: Secure remote access with Smart Card authentication Establish secure remote connection via Smart Card authentication and Smart Card logon. Supported: File transfer Securely exchange files with remote computer without having to use email or FTP. Supported: Screen sharing Quality and performance of screen sharing capability. 
Remote Administration Features Remote administration software is used to control a computer from a remote location.
Customer Identity and Access Management (CIAM). Sales Incentive Compensation Management. Integration Platform as a Service (iPaaS).
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